Responsible party

The website operator and responsible party for this site is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. In operating LEDPanel Video, personal information is processed in line with the Protection of Personal Information Act, including the principles of lawful processing, purpose limitation, information quality and security safeguards.

This policy applies to information submitted on the website, information shared during quotation or project discussions, and records created during installation, support and servicing. It covers customers, prospective customers, representatives of businesses, and other people whose details are given to us for a legitimate business purpose.

Information we collect

We collect information that is reasonably necessary to assess enquiries, prepare project recommendations, arrange installation work and provide ongoing support. The exact information collected depends on the nature of the enquiry and the services requested.

Name and surname
Company or organisation name
Job title or role where relevant
Email address and contact number
Physical site address and delivery or installation details
Project information, room sizes, wall dimensions and technical requirements
Correspondence records, service history and documents you send to us

Where site photographs, floor plans or venue layouts are supplied, those materials may contain personal or business information relevant to the proposed work.

How we use personal information

Personal information is used only for lawful business purposes connected to the supply, design, installation and support of indoor LED video wall systems. We process information to identify your requirements, prepare quotations, plan suitable panel layouts, coordinate logistics and maintain service records.

Responding to product and project enquiries
Assessing technical suitability for boardrooms, retail spaces, churches, studios and venues
Scheduling site visits, installation work and support tasks
Issuing quotations, invoices and related documents
Maintaining internal records for compliance, risk management and accounting
Sending service or project communications relevant to an existing enquiry or job

We do not sell personal information to third parties. We do not collect personal information for unrelated profiling, and we do not use enquiry details to provide video content services, outdoor billboard offers or unrelated display products.

Sharing and disclosure

Information may be shared where necessary to fulfil the purpose for which it was collected. This includes disclosure to staff, contractors and service providers involved in quoting, freight coordination, installation, mounting design, content playback setup, processing equipment configuration or technical support.

Where information is shared with an external party, it is limited to what is reasonably required for the task. We may also disclose information where required by law, for legal proceedings, to protect rights or property, or to meet regulatory obligations. If information needs to be processed across provincial lines for delivery, installation or support, it remains subject to appropriate confidentiality and security measures.

Storage, security and retention

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures include controlled access to records, password protection, system safeguards and administrative controls appropriate to the nature of the information held.

Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, or for longer where required by tax, accounting, contractual or other legal obligations. When records are no longer required, they are deleted, destroyed or de-identified in a secure manner where reasonably practicable.

Your rights under POPIA

Subject to applicable law, you may ask for access to personal information held about you, request correction of inaccurate details, object to certain processing, or ask that records be deleted where there is no lawful basis to retain them. A request may be limited where legal duties, contractual requirements or the rights of others apply.

Request access to the personal information we hold
Ask that incomplete or inaccurate information be corrected
Object to processing on reasonable grounds where POPIA allows it
Withdraw consent where processing relies on consent
Lodge a complaint with the Information Regulator if you believe your rights have been affected

Requests relating to personal information can be sent through our contact form. To protect privacy, we may require enough information to verify the identity and authority of the person making the request before acting on it.